2 minute read

As a property manager, you’ve probably had your fair share of “good” and “bad” residents. The “bad” residents are known to drain your time, whether they’re ignoring your emails, missing payments, or breaking community rules, and you may have noticed yourself wasting a lot of money and energy trying to deal with those inconveniences.

There are, however, plenty of things you can do ahead of time to prevent these annoyances from occurring in the first place. A positive first impression encourages residents to treat you and the community as a whole with respect, resulting in a much better experience for both the resident and yourself.

Here are some of the ways a positive move-in experience will benefit you, the property manager.

1. Community Engagement

One of the ways a good property manager can create a positive move-in experience for new residents is by planning and hosting social events. When you provide residents with these opportunities at the beginning of their stay, they’re more likely to engage with the community and become friends with other residents. This leads to a greater sense of respect in the community, which can only make your job easier. Studies show that residents who have close friends in the community are more likely to renew their leases, even if rent is increased by up to $2001. Additionally, residents who participate in the community are likely to be respectful and follow the rules, making your life easier.

2. Effective and Convenient Communication

By streamlining the move-in process through a software application such as MuvnDay, residents will have easy access to everything they need in one convenient location. With clear, prioritized deadlines, residents are much more likely to complete their tasks in a timely manner. By communicating information clearly from the start, you’re setting the stage for on-time payments, quick response times, and respectful communication throughout the resident’s entire stay. You also avoid answering redundant questions because the resident already has easy access to all the information they need.

3. Positive Reviews

If you’ve been a property manager for a long time, you may know the negative impacts of a scathing online review. Providing a positive move-in experience is the first, and the most important, step in making sure the resident recounts only positive experiences in their review. One of the things residents look for is a good relationship with their onsite teams, so it’s crucial to create a good first impression and continue that positive relationship so the resident will have only good things to say.

A positive move-in experience doesn’t just benefit the resident. Having a good relationship with your residents will save you time, money, and energy because they will treat you with the respect you deserve. A move-in and on boarding solution such as MuvnDay can aid in this difficult process and simplify the experience for both you and your resident, improving the experience for both of you.

Sources

https://www.naahq.org/news-publications/best-friends-make-better-reside